Terms & Conditions

1. What these terms cover

These terms govern your use of this website, which belongs to GlideQuest Consulting, the independent practice of Steven Neidich. Throughout, “I” and “my” mean that practice. By using the site you accept these terms; if you do not, please do not use it.

Contracting work itself is governed by a separate signed agreement — a statement of work, or SOW, setting out scope, deliverables, timing, and fees for a specific engagement. These terms cover the website. Where the two differ about the work, the SOW takes precedence.

2. Using this website

Please use the site lawfully: do not damage or disrupt it, do not attempt unauthorised access to it or connected systems, do not scrape it beyond ordinary search-engine indexing, and do not submit anything unlawful or misleading through the contact form. I may change or withdraw the site at any time.

3. An enquiry is not a contract

Submitting the contact form starts a conversation. It does not create a contract, reserve my time, or oblige either of us to go further. No engagement begins until we both sign an SOW or equivalent written agreement.

4. How engagements work

Each engagement is defined by its SOW. Unless that document says otherwise:

• work is performed remotely, during normal business hours;
• estimates of time and effort are estimates rather than fixed quotations, unless expressly stated to be fixed;
• changes to agreed scope are handled by written change request, agreed by both of us before the work is done;
• the work is performed by me personally. If an engagement ever calls for additional help, I will agree that with you in writing first and remain responsible for it.

5. Independent contractor status

I work as an independent contractor, not as your employee, agent, or partner. Nothing in these terms or in an SOW creates an employment relationship, partnership, or joint venture between us.

I control how and when the work is carried out, subject to what the SOW requires, and I supply my own equipment unless the engagement requires access to yours. I am responsible for my own taxes, insurance, and any licences my work requires, and you are not responsible for withholding taxes or providing employment benefits on my behalf.

6. Fees and payment

Rates, fees, and any expenses are set out in the SOW, along with invoicing frequency and payment terms. Fees exclude applicable taxes, which are added where required. Late payment may attract interest at the rate stated in the SOW, and I may pause work on reasonable written notice while an invoice remains outstanding.

7. What I need from you

So the work can proceed, please provide, in reasonable time: appropriate access to your ServiceNow instance and any environments the work requires; access to the people who can answer questions and make decisions; accurate information about your environment and requirements; and timely review and sign-off where the SOW calls for it.

Your platform remains yours. You are responsible for your ServiceNow subscription and its terms, for your data and its backups, and for your own change-control and approval processes.

8. Confidentiality

Each of us may receive confidential information from the other. We each agree to use it only for the engagement, to protect it with at least reasonable care, and not to pass it on except to people who need it and are bound by equivalent obligations.

This does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law — in which case the other party is told where it is lawful to do so. These obligations continue after the engagement ends, for the period the agreement sets out.

9. Ownership of the work

Subject to full payment, the deliverables I create specifically for you under an SOW — configurations, applications, and documentation — belong to you, on the terms that SOW sets out.

I keep ownership of what I bring with me or develop independently: my methods, templates, tooling, and know-how, together with any improvements to them. Where that material is embedded in something I deliver to you, you receive a non-exclusive, perpetual, royalty-free licence to use it as part of that deliverable for your own internal business purposes.

10. ServiceNow and other third parties

The work is delivered on the ServiceNow platform. You are responsible for holding your own valid ServiceNow subscriptions and licences and for complying with ServiceNow’s terms. I am not affiliated with, endorsed by, or sponsored by ServiceNow, Inc., and I am not responsible for the availability, performance, pricing, or licensing decisions of that platform or any other third-party product.

11. Warranties and liability

I warrant that I will perform the work with reasonable skill and care, in a professional manner consistent with industry practice. Beyond that, and to the fullest extent permitted by law, this website and its content are provided “as is” without warranties of any kind, express or implied, and I do not warrant that the site will be uninterrupted or error-free.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, and to the fullest extent permitted by law: neither of us is liable for indirect, incidental, or consequential loss, or for loss of profit, revenue, business, goodwill, or anticipated savings; my total liability in connection with an engagement is limited to the amount stated in the applicable SOW; and I have no liability arising from your use of this website.

12. Ending an engagement

Either of us may end an engagement on the written notice set out in the SOW, or immediately if the other commits a material breach that is not put right within a reasonable period after written notice, or becomes insolvent.

On termination you pay for work properly performed to that date, and I hand over completed deliverables and any work in progress that payment covers. Terms that should outlast the engagement — confidentiality, ownership, liability, and governing law — do so.

13. General

These terms and any dispute about them are governed by the laws of the jurisdiction in which GlideQuest Consulting is established, whose courts have exclusive jurisdiction. Before starting proceedings, we agree to try in good faith to resolve things by discussion.

• If any provision is unenforceable, the rest stands.
• Not enforcing a provision does not waive it.
• Neither of us may assign our rights without the other’s written consent, which will not be unreasonably withheld.
• These terms, with any applicable SOW, are the entire agreement between us on their subject matter.

I may revise these terms from time to time, and the version in force when you use the site is the one that applies. Changes do not alter a signed agreement already in place. Questions can go through the contact form.

See also my Legal Notices.