Partnering with you on your ServiceNow journey.
GlideQuest Consulting is an independent, solo ServiceNow practice, built on deep experience across the platform as an administrator, developer, consultant, architect, and owner. I take on contract work with ServiceNow customers and consulting groups that need an experienced developer or a second opinion, and remain accountable from the first conversation through to handover.
The person you talk to is the person who does the work.
Years in IT, across a range of industries
Of those years spent on the ServiceNow platform
ServiceNow certifications held
Point of contact, start to finish
“Your platform should deliver the greatest possible value to your business.”
Go-live is the start, not the finish.
If you have been through a ServiceNow implementation, the pattern is familiar. The project closes, the implementation team moves on, and your own people inherit a platform that works but is not yet doing much for the business. Adoption stalls, the backlog fills with items nobody has scoped, and the roadmap goes quiet.
That stretch after go-live is where I do most of my work, and where I think an experienced contractor is worth the most to you.
How I can help
Development & administration
Additional senior capacity on your platform team: scoped application development, integrations, upgrades, and the routine administration an instance needs. I work directly in your instance, alongside your developers.
Learn more about development and administrationArchitecture & platform ownership
I have held the platform owner role, not only the developer one. Roadmaps, governance, technical design, and the decisions that keep a platform consistent as it grows. Available on a fractional basis where a full-time owner is not warranted.
Learn more about architecture and platform ownershipRequirements, backlog & advisory
Turning a loosely defined request into work a development team can pick up. Discovery with your stakeholders, epics and stories with acceptance criteria, or a review of a proposed design before you commit to it.
Learn more about requirements, backlog and advisory workWho I work with
ServiceNow customers and consulting groups alike — whether the platform is your own or your client's.
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New ServiceNow customers
Teams whose instance has just gone live, or is about to.
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IT teams that inherited a platform
Platforms that were handed over, and have been waiting for attention ever since.
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Small IT organizations
Organizations running ServiceNow without anyone dedicated to it full time.
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Teams carrying more roadmap than capacity
Platform teams that need an experienced developer for a defined period, without opening a headcount.
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Any organization running ServiceNow
Whatever the size, the industry, or the modules in play, an instance in daily use usually has something worth improving.
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ServiceNow consulting firms
Partner firms that need an extra experienced pair of hands on a client delivery, on a subcontract basis.